About Us

S2M-group is a global leader in demand generation, empowering top IT and software companies to tackle complex sales cycles, scale their businesses, and drive revenue growth. Our services enable clients to position their solutions effectively and connect with their ideal prospects across the globe.

At S2M-group, you’ll join a dynamic, multicultural team of problem-solvers who share a passion for B2B software sales. With colleagues from 20+ nationalities working across Spain, France, Thailand, China, and Canada, you’ll thrive in an international environment that celebrates collaboration and innovation.

Role Overview: Inside Sales & Client Success Manager

As an Inside Sales & Client Success Manager, you will lead a team of talented Sales Development Representatives (SDRs), ensuring they achieve exceptional results for our clients. Your team will focus on generating high-quality leads, building brand awareness, and driving client success.

Using S2M-group’s value-based selling methodology, you’ll cultivate a high-performance culture, mentor your team, and collaborate closely with clients to exceed targets.

Key Responsibilities

Team Leadership & Development

• Inspire, train, and manage a team of SDRs to consistently exceed performance goals.
• Conduct regular one-on-one sessions, team meetings, and coaching to enhance skills in prospecting, qualification, and relationship management.
• Foster a results-driven, collaborative, and empowering team culture.

Client Relationship Management

• Build and nurture strong client relationships, aligning on strategies and goals.
• Provide strategic insights to ensure client expectations are surpassed.
• Serve as the primary contact for escalations, feedback, and performance reviews.

Sales Strategy & Execution

• Oversee outbound campaigns utilizing multi-channel prospecting methods (email, calls, social, etc.), refine outreach processes, including cadence creation, email templates, and call scripts to generate opportunities and achieve targets.
• Analyze and optimize performance metrics to identify trends, optimize processes, workflows, tools, and strategies.

• Ensure accurate reporting, data integrity across accounts.

Strategic Planning

• Collaborate with leadership to refine and enhance sales methodologies.
• Stay informed about industry trends, market dynamics, and competitor strategies to deliver actionable insights to clients and your team.
• Goal-oriented with the ability to multi-task and manage multiple projects simultaneously.

Reporting & Insights

• Track, analyze, and present key performance metrics, including SQLs, booked meetings, and conversion rates.
• Provide actionable insights to leadership for continuous improvement and growth
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What You Need to Succeed

Experience

• 2+ years in inside sales, with at least 1 to 2 years in a leadership role managing outbound SDR teams.
• Proven track record of driving team performance and meeting or exceeding lead generation and pipeline development targets.
• Experience in B2B, SaaS, or tech-driven industries is highly preferred.

Education

Bachelor’s/Master’s degree in marketing, business administration, business management, or related field.

Language Proficiency

Excellent verbal and written English; additional APAC languages (Thai, Bahasa, Vietnamese, etc.) are a plus.

Skills

• Strong verbal and written business communication.
• Proven ability to coach and inspire a team to meet or exceed goals.
• Analytical mindset for reviewing performance data and implementing actionable improvements.
• Excellent organizational skills and ability to manage multiple priorities effectively.
• Strong knowledge of outbound sales techniques, including prospecting, sequencing, and qualification processes

Technical Knowledge

Proficiency in MS Office, Outreach, Apollo or similar platforms.

Why Join S2M-group?

• Global Reach: Collaborate with colleagues from over 20 nationalities in an international work environment.
• Career Development: Access tailored training, personal development plans, and regular performance reviews to help you grow.
• Supportive Team Culture: Experience a collaborative, flat-hierarchy environment with regular team-building activities.
• Learning Opportunities: Gain exposure to cutting-edge IT and software industry trends worldwide.
• Perks & Benefits: Competitive remuneration, health insurance, lunch compensation, visa sponsorship, and three weeks of paid vacation.

At S2M-group, diversity and inclusion are core to who we are. We are proud to be an equal opportunity employer, making hiring decisions based solely on qualifications, motivation, and business needs.